At Jumbo Sale Store, we want you to be completely satisfied with your premium footwear and cozy apparel. If you’re not happy with your purchase, we’re here to help make it right.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. All returned items must be in their original condition – unworn, unwashed, and with all original tags and packaging intact.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Our Customer Service: Email us at [email protected] within 15 days of receiving your order
- Complete the Return Form: Fill out the form below and include it with your return package
- Package Your Items: Securely pack the items in their original packaging
- Ship Your Return: Send the package to our returns address (provided after approval)
- Wait for Processing: We’ll process your return within 3-5 business days of receiving your package
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
Refund Information
Once we receive and inspect your returned items:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Refunds: Please allow additional time for international bank processing
Exchange Process
For exchanges:
- We’ll ship your replacement item once we receive your return
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference to your original payment method
- Exchanges are subject to product availability
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Slippers (once removed from original packaging)
- UGG GLOVES (for hygiene reasons)
- Clearance items
- Items that show signs of wear or damage not related to manufacturing defects
- Products without original tags and packaging
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective merchandise.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges:
Email: [email protected]
Response Time: Within 24 hours during business days
Store Address:
Jumbo Sale Store
2851 Arbutus Drive
Miami, FL 33179
United States
Return & Exchange Request Form
Please copy and paste this template into your email to [email protected]
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Jumbo Sale Store Customer Service,
I would like to request a [Return/Exchange] for my order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Customer Name: [Your Full Name] Email Address: [Your Email Address]
Item(s) to Return/Exchange:
Product Name: [Product Name] Size: [Size] Color: [Color] Quantity: [Quantity] Reason for Return/Exchange: [Please specify reason – Size issue, Color preference, Defective, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name, Size, Color if exchanging] [ ] Store credit
I confirm that the item(s) are in original condition with tags attached and packaging intact.
Thank you for your assistance.
Sincerely,
[Your Name] [Your Phone Number – Optional]
Note: This policy applies to all orders shipped globally, excluding select remote areas in Asia. Please contact us if you have any questions about your specific location.